Genuinely great service and no hassle

Donald, Willie, and Mary made the buying process a wonderful experience!

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More

Full review text opened.

DealerRater - Nov 11, 2026

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from start to finish. What stood out was the low pressure sales environment and ease to talk with everyone, was truely one of the best car buying experiences we have had, which is hard to say when it usually comes to car buying. Like I mentioned I usually don’t leave reviews but I hoped leaving this one would help others experience the same level of service and knowledge in a friendly environment. Hard to find in the car buying industry but Charles and the rest of the Kia staff did just that.

Read at DealerRater

Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!

Very accommodating and welcoming! Jenuel was friendly, attentive, and went above and beyond to make sure everything was taken care of. I truly appreciate his kindness, would definitely recommend them!

Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do

Read at DealerRater

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out ... Read More

Full review text opened.

Google - Nov 10, 2026

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out in the afternoon they told me other cars took priority and it would be ready Monday. Surprise, it wasn’t ready to pick up until Tuesday. Good communication would have lead to less frustration on customers end. I will drive further to another dealership just to not deal with this one.

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Genuinely great service and no hassle

Donald, Willie, and Mary made the buying process a wonderful experience!

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More

Full review text opened.

DealerRater - Nov 11, 2026

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from start to finish. What stood out was the low pressure sales environment and ease to talk with everyone, was truely one of the best car buying experiences we have had, which is hard to say when it usually comes to car buying. Like I mentioned I usually don’t leave reviews but I hoped leaving this one would help others experience the same level of service and knowledge in a friendly environment. Hard to find in the car buying industry but Charles and the rest of the Kia staff did just that.

Read at DealerRater

Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!

Very accommodating and welcoming! Jenuel was friendly, attentive, and went above and beyond to make sure everything was taken care of. I truly appreciate his kindness, would definitely recommend them!

Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do

Read at DealerRater

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out ... Read More

Full review text opened.

Google - Nov 10, 2026

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out in the afternoon they told me other cars took priority and it would be ready Monday. Surprise, it wasn’t ready to pick up until Tuesday. Good communication would have lead to less frustration on customers end. I will drive further to another dealership just to not deal with this one.

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Genuinely great service and no hassle

Donald, Willie, and Mary made the buying process a wonderful experience!

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More

Full review text opened.

DealerRater - Nov 11, 2026

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from start to finish. What stood out was the low pressure sales environment and ease to talk with everyone, was truely one of the best car buying experiences we have had, which is hard to say when it usually comes to car buying. Like I mentioned I usually don’t leave reviews but I hoped leaving this one would help others experience the same level of service and knowledge in a friendly environment. Hard to find in the car buying industry but Charles and the rest of the Kia staff did just that.

Read at DealerRater

Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!

Very accommodating and welcoming! Jenuel was friendly, attentive, and went above and beyond to make sure everything was taken care of. I truly appreciate his kindness, would definitely recommend them!

Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do

Read at DealerRater

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out ... Read More

Full review text opened.

Google - Nov 10, 2026

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out in the afternoon they told me other cars took priority and it would be ready Monday. Surprise, it wasn’t ready to pick up until Tuesday. Good communication would have lead to less frustration on customers end. I will drive further to another dealership just to not deal with this one.

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Genuinely great service and no hassle

Donald, Willie, and Mary made the buying process a wonderful experience!

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More

Full review text opened.

DealerRater - Nov 11, 2026

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from start to finish. What stood out was the low pressure sales environment and ease to talk with everyone, was truely one of the best car buying experiences we have had, which is hard to say when it usually comes to car buying. Like I mentioned I usually don’t leave reviews but I hoped leaving this one would help others experience the same level of service and knowledge in a friendly environment. Hard to find in the car buying industry but Charles and the rest of the Kia staff did just that.

Read at DealerRater

Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!

Very accommodating and welcoming! Jenuel was friendly, attentive, and went above and beyond to make sure everything was taken care of. I truly appreciate his kindness, would definitely recommend them!

Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do

Read at DealerRater

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out ... Read More

Full review text opened.

Google - Nov 10, 2026

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out in the afternoon they told me other cars took priority and it would be ready Monday. Surprise, it wasn’t ready to pick up until Tuesday. Good communication would have lead to less frustration on customers end. I will drive further to another dealership just to not deal with this one.

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Genuinely great service and no hassle

Donald, Willie, and Mary made the buying process a wonderful experience!

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More

Full review text opened.

DealerRater - Nov 11, 2026

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from start to finish. What stood out was the low pressure sales environment and ease to talk with everyone, was truely one of the best car buying experiences we have had, which is hard to say when it usually comes to car buying. Like I mentioned I usually don’t leave reviews but I hoped leaving this one would help others experience the same level of service and knowledge in a friendly environment. Hard to find in the car buying industry but Charles and the rest of the Kia staff did just that.

Read at DealerRater

Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!

Very accommodating and welcoming! Jenuel was friendly, attentive, and went above and beyond to make sure everything was taken care of. I truly appreciate his kindness, would definitely recommend them!

Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do

Read at DealerRater

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out ... Read More

Full review text opened.

Google - Nov 10, 2026

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out in the afternoon they told me other cars took priority and it would be ready Monday. Surprise, it wasn’t ready to pick up until Tuesday. Good communication would have lead to less frustration on customers end. I will drive further to another dealership just to not deal with this one.

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Genuinely great service and no hassle

Donald, Willie, and Mary made the buying process a wonderful experience!

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More

Full review text opened.

DealerRater - Nov 11, 2026

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from start to finish. What stood out was the low pressure sales environment and ease to talk with everyone, was truely one of the best car buying experiences we have had, which is hard to say when it usually comes to car buying. Like I mentioned I usually don’t leave reviews but I hoped leaving this one would help others experience the same level of service and knowledge in a friendly environment. Hard to find in the car buying industry but Charles and the rest of the Kia staff did just that.

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Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!

Very accommodating and welcoming! Jenuel was friendly, attentive, and went above and beyond to make sure everything was taken care of. I truly appreciate his kindness, would definitely recommend them!

Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do

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Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out ... Read More

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Google - Nov 10, 2026

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out in the afternoon they told me other cars took priority and it would be ready Monday. Surprise, it wasn’t ready to pick up until Tuesday. Good communication would have lead to less frustration on customers end. I will drive further to another dealership just to not deal with this one.

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Genuinely great service and no hassle

Donald, Willie, and Mary made the buying process a wonderful experience!

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More

Full review text opened.

DealerRater - Nov 11, 2026

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from start to finish. What stood out was the low pressure sales environment and ease to talk with everyone, was truely one of the best car buying experiences we have had, which is hard to say when it usually comes to car buying. Like I mentioned I usually don’t leave reviews but I hoped leaving this one would help others experience the same level of service and knowledge in a friendly environment. Hard to find in the car buying industry but Charles and the rest of the Kia staff did just that.

Read at DealerRater

Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!

Very accommodating and welcoming! Jenuel was friendly, attentive, and went above and beyond to make sure everything was taken care of. I truly appreciate his kindness, would definitely recommend them!

Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do

Read at DealerRater

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out ... Read More

Full review text opened.

Google - Nov 10, 2026

Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out in the afternoon they told me other cars took priority and it would be ready Monday. Surprise, it wasn’t ready to pick up until Tuesday. Good communication would have lead to less frustration on customers end. I will drive further to another dealership just to not deal with this one.

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater