I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

Jean Is the man. He got it done, 10 out of 10!

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More

Full review text opened.

Google - Nov 9, 2026

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off knowing everything about the car, thanks to Mr. Emery. Overall, our experience at this facility was outstanding! We can't wait to come back in three-years to buy another car! We love it here, and I would highly recommend visiting Casey BMW. We'll be back!

Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick

Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .

Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here

Read at DealerRater

My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.

Read at DealerRater

I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++

Read at DealerRater

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

Jean Is the man. He got it done, 10 out of 10!

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More

Full review text opened.

Google - Nov 9, 2026

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off knowing everything about the car, thanks to Mr. Emery. Overall, our experience at this facility was outstanding! We can't wait to come back in three-years to buy another car! We love it here, and I would highly recommend visiting Casey BMW. We'll be back!

Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick

Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .

Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here

Read at DealerRater

My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.

Read at DealerRater

I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++

Read at DealerRater

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

Jean Is the man. He got it done, 10 out of 10!

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More

Full review text opened.

Google - Nov 9, 2026

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off knowing everything about the car, thanks to Mr. Emery. Overall, our experience at this facility was outstanding! We can't wait to come back in three-years to buy another car! We love it here, and I would highly recommend visiting Casey BMW. We'll be back!

Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick

Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .

Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here

Read at DealerRater

My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.

Read at DealerRater

I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++

Read at DealerRater

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

Jean Is the man. He got it done, 10 out of 10!

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More

Full review text opened.

Google - Nov 9, 2026

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off knowing everything about the car, thanks to Mr. Emery. Overall, our experience at this facility was outstanding! We can't wait to come back in three-years to buy another car! We love it here, and I would highly recommend visiting Casey BMW. We'll be back!

Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick

Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .

Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here

Read at DealerRater

My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.

Read at DealerRater

I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++

Read at DealerRater

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

Jean Is the man. He got it done, 10 out of 10!

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More

Full review text opened.

Google - Nov 9, 2026

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off knowing everything about the car, thanks to Mr. Emery. Overall, our experience at this facility was outstanding! We can't wait to come back in three-years to buy another car! We love it here, and I would highly recommend visiting Casey BMW. We'll be back!

Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick

Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .

Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here

Read at DealerRater

My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.

Read at DealerRater

I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++

Read at DealerRater

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

Jean Is the man. He got it done, 10 out of 10!

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

Read at DealerRater

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More

Full review text opened.

Google - Nov 9, 2026

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off knowing everything about the car, thanks to Mr. Emery. Overall, our experience at this facility was outstanding! We can't wait to come back in three-years to buy another car! We love it here, and I would highly recommend visiting Casey BMW. We'll be back!

Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick

Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .

Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here

Read at DealerRater

My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.

Read at DealerRater

I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++

Read at DealerRater

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More

Full review text opened.

Google - Nov 10, 2026

I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW. When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed. I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but stated that if the Jeep was as represented he would honor the full $16,180. Trusting that assurance, I drove 67 miles and paid the $16 toll. After the initial inspection, Jonhenry took the key, performed a second inspection, and test-drove the vehicle. He returned minutes later and said, “As advertised.” We went inside. He typed a few things into his computer and announced the offer was now $15,500. When I reminded him of the $16,180 figure he had confirmed, he cited a scratch on the fender, the single key (which I had already disclosed), and normal bed scratches on a six-year-old truck with 114k miles and no bedliner. I had been completely transparent from the start. A fender for this Jeep retails around $189; a dealer pays far less. Bed scratches are expected on a pickup truck and are routinely fixed with a quick spray-in liner. Using these as reasons to drop the price after I had already driven there on his word is classic bait-and-switch. I declined the reduced offer, took my key, and left. Bottom line: Casey BMW made a clear commitment, induced me to spend time and money traveling to their dealership, then reneged the moment the vehicle was on their lot. The experience was a complete waste of my time and money and only reinforced the worst stereotypes about car salespeople.

Jean Is the man. He got it done, 10 out of 10!

The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.

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Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More

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Google - Nov 9, 2026

Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off knowing everything about the car, thanks to Mr. Emery. Overall, our experience at this facility was outstanding! We can't wait to come back in three-years to buy another car! We love it here, and I would highly recommend visiting Casey BMW. We'll be back!

Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick

Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .

Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here

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My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.

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I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++

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