Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.

Read at DealerRater

I bought a 2025 Honda CRV hybrid. Shout to Duyein and Asli for helping me through this process. They were patience and work hard to get me what I wanted.

Michael Payton, my sales person, was excellent! Competent, helpful, proactive, and came in on his day off to finish the deal!

Well, I wasn’t certain that I would be able to get this vehicle inspection. Usually, I make an appointment and I wasn’t certain that I could continue to Casey with my Kia! Yes 🙌🏾 and yes, two hours is a lot better than what I had been told by another place-after lunch- 1-2pm- from 8am. Thank you To the gentleman who was the Greeter and Jennyah Mejias!

Mr. Jean Rodelson made my first purchase experience “ABSOLUTELY AMAZING”!!! This was my first time purchasing a X3 sport, straight off the showroom floor. Jean assisted my husband and I to purchase 2 vehicles at the same time. He went above and beyond to ensure that we were comfortable, he was honest and straight forward. You should feel extremely proud to have Jean on your team. He’s definitely a keeper! Thanks for your dedication and your support Jean. V/r Melba

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The ... Read More

Full review text opened.

Google - Oct 10, 2026

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The door was not in that condition when I brought it in. After all that time and expense, I was now dealing with damage to my vehicle and the frustration of trying to get it corrected. The second visit involved a thermostat repair and fixing the unresolved door damage. I had scheduled the appointment weeks beforehand. On October 2, around 8:30 a.m., I called the service department and spoke with Daquan, who confirmed my appointment was that day at 10 a.m. We discussed the work and transportation arrangements. I called back with another question and a second employee also confirmed the same appointment. When I arrived, Corey told me the appointment was actually October 6. Later, Daquan said I had missed my appointment, despite having personally confirmed it with me. The completion updates were equally unreliable. I was told the vehicle would be ready Wednesday, then learned it still needed to go to the body shop and would take another two days. Later that same day, I was told it was ready after all. I had to arrange another rental from a separate company while dealing with these changing answers. Although the thermostat repair was covered by my warranty, Casey also requested more than $500 for the deductible and shop supplies. Mary confirmed that everything was completed and the vehicle was ready for pickup. But when I arrived, the driver’s door problems were still there. I got the service manager, general manager, and body shop manager outside to inspect it together. All three acknowledged the damage and the differences between that door and the other doors, including the seams, gaps, alignment, and how it opened. Only after I pointed this out in person did they take the vehicle back for several more hours of adjustments. The door still is not in the condition it was when I originally brought it in. Explanations about limitations and how much they can adjust do not resolve the problem. I have asked for compensation because of the repeated delays, rental expenses, poor communication, and damage. My expectation is straightforward: return my vehicle in the condition I entrusted it to you, complete the work you say is completed, and take responsibility when something goes wrong. After nearly a month across two visits, thousands of dollars in repair and rental expenses, and repeated assurances, I am still left with a door that is not right. This experience has completely destroyed my confidence in Casey Chevrolet’s workmanship, dependability, and communication.

We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.

Read at DealerRater

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More

Full review text opened.

Google - Oct 3, 2026

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt live alone . But i did so when asked can i hear that call recording and told them more than once i demand it no one had answers . I then proceeded to find out they hit a kill switch on the car for two days straight i cooperated added a credible cosigner also and i were approved but instead of the kia 2022 it was a 2025 malibu which are not reliable cars i then asked for my money back and told them to meet me to get the car or have it turned on i got the run around for 2 extra days until i finally snapped off over the phone and saturday morning im just now getting the check and giving the car back and i went elsewhere . With a way lesser car payment newer model and more trust worthy people . These people are money hungry and janky and were gonna let their car get towed from where i had it at all because they were scared i was going to be able to drive it . Pathetic .

A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.

Read at DealerRater

Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.

Read at DealerRater

I bought a 2025 Honda CRV hybrid. Shout to Duyein and Asli for helping me through this process. They were patience and work hard to get me what I wanted.

Michael Payton, my sales person, was excellent! Competent, helpful, proactive, and came in on his day off to finish the deal!

Well, I wasn’t certain that I would be able to get this vehicle inspection. Usually, I make an appointment and I wasn’t certain that I could continue to Casey with my Kia! Yes 🙌🏾 and yes, two hours is a lot better than what I had been told by another place-after lunch- 1-2pm- from 8am. Thank you To the gentleman who was the Greeter and Jennyah Mejias!

Mr. Jean Rodelson made my first purchase experience “ABSOLUTELY AMAZING”!!! This was my first time purchasing a X3 sport, straight off the showroom floor. Jean assisted my husband and I to purchase 2 vehicles at the same time. He went above and beyond to ensure that we were comfortable, he was honest and straight forward. You should feel extremely proud to have Jean on your team. He’s definitely a keeper! Thanks for your dedication and your support Jean. V/r Melba

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The ... Read More

Full review text opened.

Google - Oct 10, 2026

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The door was not in that condition when I brought it in. After all that time and expense, I was now dealing with damage to my vehicle and the frustration of trying to get it corrected. The second visit involved a thermostat repair and fixing the unresolved door damage. I had scheduled the appointment weeks beforehand. On October 2, around 8:30 a.m., I called the service department and spoke with Daquan, who confirmed my appointment was that day at 10 a.m. We discussed the work and transportation arrangements. I called back with another question and a second employee also confirmed the same appointment. When I arrived, Corey told me the appointment was actually October 6. Later, Daquan said I had missed my appointment, despite having personally confirmed it with me. The completion updates were equally unreliable. I was told the vehicle would be ready Wednesday, then learned it still needed to go to the body shop and would take another two days. Later that same day, I was told it was ready after all. I had to arrange another rental from a separate company while dealing with these changing answers. Although the thermostat repair was covered by my warranty, Casey also requested more than $500 for the deductible and shop supplies. Mary confirmed that everything was completed and the vehicle was ready for pickup. But when I arrived, the driver’s door problems were still there. I got the service manager, general manager, and body shop manager outside to inspect it together. All three acknowledged the damage and the differences between that door and the other doors, including the seams, gaps, alignment, and how it opened. Only after I pointed this out in person did they take the vehicle back for several more hours of adjustments. The door still is not in the condition it was when I originally brought it in. Explanations about limitations and how much they can adjust do not resolve the problem. I have asked for compensation because of the repeated delays, rental expenses, poor communication, and damage. My expectation is straightforward: return my vehicle in the condition I entrusted it to you, complete the work you say is completed, and take responsibility when something goes wrong. After nearly a month across two visits, thousands of dollars in repair and rental expenses, and repeated assurances, I am still left with a door that is not right. This experience has completely destroyed my confidence in Casey Chevrolet’s workmanship, dependability, and communication.

We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.

Read at DealerRater

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More

Full review text opened.

Google - Oct 3, 2026

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt live alone . But i did so when asked can i hear that call recording and told them more than once i demand it no one had answers . I then proceeded to find out they hit a kill switch on the car for two days straight i cooperated added a credible cosigner also and i were approved but instead of the kia 2022 it was a 2025 malibu which are not reliable cars i then asked for my money back and told them to meet me to get the car or have it turned on i got the run around for 2 extra days until i finally snapped off over the phone and saturday morning im just now getting the check and giving the car back and i went elsewhere . With a way lesser car payment newer model and more trust worthy people . These people are money hungry and janky and were gonna let their car get towed from where i had it at all because they were scared i was going to be able to drive it . Pathetic .

A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.

Read at DealerRater

Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.

Read at DealerRater

I bought a 2025 Honda CRV hybrid. Shout to Duyein and Asli for helping me through this process. They were patience and work hard to get me what I wanted.

Michael Payton, my sales person, was excellent! Competent, helpful, proactive, and came in on his day off to finish the deal!

Well, I wasn’t certain that I would be able to get this vehicle inspection. Usually, I make an appointment and I wasn’t certain that I could continue to Casey with my Kia! Yes 🙌🏾 and yes, two hours is a lot better than what I had been told by another place-after lunch- 1-2pm- from 8am. Thank you To the gentleman who was the Greeter and Jennyah Mejias!

Mr. Jean Rodelson made my first purchase experience “ABSOLUTELY AMAZING”!!! This was my first time purchasing a X3 sport, straight off the showroom floor. Jean assisted my husband and I to purchase 2 vehicles at the same time. He went above and beyond to ensure that we were comfortable, he was honest and straight forward. You should feel extremely proud to have Jean on your team. He’s definitely a keeper! Thanks for your dedication and your support Jean. V/r Melba

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The ... Read More

Full review text opened.

Google - Oct 10, 2026

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The door was not in that condition when I brought it in. After all that time and expense, I was now dealing with damage to my vehicle and the frustration of trying to get it corrected. The second visit involved a thermostat repair and fixing the unresolved door damage. I had scheduled the appointment weeks beforehand. On October 2, around 8:30 a.m., I called the service department and spoke with Daquan, who confirmed my appointment was that day at 10 a.m. We discussed the work and transportation arrangements. I called back with another question and a second employee also confirmed the same appointment. When I arrived, Corey told me the appointment was actually October 6. Later, Daquan said I had missed my appointment, despite having personally confirmed it with me. The completion updates were equally unreliable. I was told the vehicle would be ready Wednesday, then learned it still needed to go to the body shop and would take another two days. Later that same day, I was told it was ready after all. I had to arrange another rental from a separate company while dealing with these changing answers. Although the thermostat repair was covered by my warranty, Casey also requested more than $500 for the deductible and shop supplies. Mary confirmed that everything was completed and the vehicle was ready for pickup. But when I arrived, the driver’s door problems were still there. I got the service manager, general manager, and body shop manager outside to inspect it together. All three acknowledged the damage and the differences between that door and the other doors, including the seams, gaps, alignment, and how it opened. Only after I pointed this out in person did they take the vehicle back for several more hours of adjustments. The door still is not in the condition it was when I originally brought it in. Explanations about limitations and how much they can adjust do not resolve the problem. I have asked for compensation because of the repeated delays, rental expenses, poor communication, and damage. My expectation is straightforward: return my vehicle in the condition I entrusted it to you, complete the work you say is completed, and take responsibility when something goes wrong. After nearly a month across two visits, thousands of dollars in repair and rental expenses, and repeated assurances, I am still left with a door that is not right. This experience has completely destroyed my confidence in Casey Chevrolet’s workmanship, dependability, and communication.

We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.

Read at DealerRater

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More

Full review text opened.

Google - Oct 3, 2026

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt live alone . But i did so when asked can i hear that call recording and told them more than once i demand it no one had answers . I then proceeded to find out they hit a kill switch on the car for two days straight i cooperated added a credible cosigner also and i were approved but instead of the kia 2022 it was a 2025 malibu which are not reliable cars i then asked for my money back and told them to meet me to get the car or have it turned on i got the run around for 2 extra days until i finally snapped off over the phone and saturday morning im just now getting the check and giving the car back and i went elsewhere . With a way lesser car payment newer model and more trust worthy people . These people are money hungry and janky and were gonna let their car get towed from where i had it at all because they were scared i was going to be able to drive it . Pathetic .

A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.

Read at DealerRater

Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.

Read at DealerRater

I bought a 2025 Honda CRV hybrid. Shout to Duyein and Asli for helping me through this process. They were patience and work hard to get me what I wanted.

Michael Payton, my sales person, was excellent! Competent, helpful, proactive, and came in on his day off to finish the deal!

Well, I wasn’t certain that I would be able to get this vehicle inspection. Usually, I make an appointment and I wasn’t certain that I could continue to Casey with my Kia! Yes 🙌🏾 and yes, two hours is a lot better than what I had been told by another place-after lunch- 1-2pm- from 8am. Thank you To the gentleman who was the Greeter and Jennyah Mejias!

Mr. Jean Rodelson made my first purchase experience “ABSOLUTELY AMAZING”!!! This was my first time purchasing a X3 sport, straight off the showroom floor. Jean assisted my husband and I to purchase 2 vehicles at the same time. He went above and beyond to ensure that we were comfortable, he was honest and straight forward. You should feel extremely proud to have Jean on your team. He’s definitely a keeper! Thanks for your dedication and your support Jean. V/r Melba

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The ... Read More

Full review text opened.

Google - Oct 10, 2026

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The door was not in that condition when I brought it in. After all that time and expense, I was now dealing with damage to my vehicle and the frustration of trying to get it corrected. The second visit involved a thermostat repair and fixing the unresolved door damage. I had scheduled the appointment weeks beforehand. On October 2, around 8:30 a.m., I called the service department and spoke with Daquan, who confirmed my appointment was that day at 10 a.m. We discussed the work and transportation arrangements. I called back with another question and a second employee also confirmed the same appointment. When I arrived, Corey told me the appointment was actually October 6. Later, Daquan said I had missed my appointment, despite having personally confirmed it with me. The completion updates were equally unreliable. I was told the vehicle would be ready Wednesday, then learned it still needed to go to the body shop and would take another two days. Later that same day, I was told it was ready after all. I had to arrange another rental from a separate company while dealing with these changing answers. Although the thermostat repair was covered by my warranty, Casey also requested more than $500 for the deductible and shop supplies. Mary confirmed that everything was completed and the vehicle was ready for pickup. But when I arrived, the driver’s door problems were still there. I got the service manager, general manager, and body shop manager outside to inspect it together. All three acknowledged the damage and the differences between that door and the other doors, including the seams, gaps, alignment, and how it opened. Only after I pointed this out in person did they take the vehicle back for several more hours of adjustments. The door still is not in the condition it was when I originally brought it in. Explanations about limitations and how much they can adjust do not resolve the problem. I have asked for compensation because of the repeated delays, rental expenses, poor communication, and damage. My expectation is straightforward: return my vehicle in the condition I entrusted it to you, complete the work you say is completed, and take responsibility when something goes wrong. After nearly a month across two visits, thousands of dollars in repair and rental expenses, and repeated assurances, I am still left with a door that is not right. This experience has completely destroyed my confidence in Casey Chevrolet’s workmanship, dependability, and communication.

We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.

Read at DealerRater

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More

Full review text opened.

Google - Oct 3, 2026

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt live alone . But i did so when asked can i hear that call recording and told them more than once i demand it no one had answers . I then proceeded to find out they hit a kill switch on the car for two days straight i cooperated added a credible cosigner also and i were approved but instead of the kia 2022 it was a 2025 malibu which are not reliable cars i then asked for my money back and told them to meet me to get the car or have it turned on i got the run around for 2 extra days until i finally snapped off over the phone and saturday morning im just now getting the check and giving the car back and i went elsewhere . With a way lesser car payment newer model and more trust worthy people . These people are money hungry and janky and were gonna let their car get towed from where i had it at all because they were scared i was going to be able to drive it . Pathetic .

A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.

Read at DealerRater

Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.

Read at DealerRater

I bought a 2025 Honda CRV hybrid. Shout to Duyein and Asli for helping me through this process. They were patience and work hard to get me what I wanted.

Michael Payton, my sales person, was excellent! Competent, helpful, proactive, and came in on his day off to finish the deal!

Well, I wasn’t certain that I would be able to get this vehicle inspection. Usually, I make an appointment and I wasn’t certain that I could continue to Casey with my Kia! Yes 🙌🏾 and yes, two hours is a lot better than what I had been told by another place-after lunch- 1-2pm- from 8am. Thank you To the gentleman who was the Greeter and Jennyah Mejias!

Mr. Jean Rodelson made my first purchase experience “ABSOLUTELY AMAZING”!!! This was my first time purchasing a X3 sport, straight off the showroom floor. Jean assisted my husband and I to purchase 2 vehicles at the same time. He went above and beyond to ensure that we were comfortable, he was honest and straight forward. You should feel extremely proud to have Jean on your team. He’s definitely a keeper! Thanks for your dedication and your support Jean. V/r Melba

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The ... Read More

Full review text opened.

Google - Oct 10, 2026

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The door was not in that condition when I brought it in. After all that time and expense, I was now dealing with damage to my vehicle and the frustration of trying to get it corrected. The second visit involved a thermostat repair and fixing the unresolved door damage. I had scheduled the appointment weeks beforehand. On October 2, around 8:30 a.m., I called the service department and spoke with Daquan, who confirmed my appointment was that day at 10 a.m. We discussed the work and transportation arrangements. I called back with another question and a second employee also confirmed the same appointment. When I arrived, Corey told me the appointment was actually October 6. Later, Daquan said I had missed my appointment, despite having personally confirmed it with me. The completion updates were equally unreliable. I was told the vehicle would be ready Wednesday, then learned it still needed to go to the body shop and would take another two days. Later that same day, I was told it was ready after all. I had to arrange another rental from a separate company while dealing with these changing answers. Although the thermostat repair was covered by my warranty, Casey also requested more than $500 for the deductible and shop supplies. Mary confirmed that everything was completed and the vehicle was ready for pickup. But when I arrived, the driver’s door problems were still there. I got the service manager, general manager, and body shop manager outside to inspect it together. All three acknowledged the damage and the differences between that door and the other doors, including the seams, gaps, alignment, and how it opened. Only after I pointed this out in person did they take the vehicle back for several more hours of adjustments. The door still is not in the condition it was when I originally brought it in. Explanations about limitations and how much they can adjust do not resolve the problem. I have asked for compensation because of the repeated delays, rental expenses, poor communication, and damage. My expectation is straightforward: return my vehicle in the condition I entrusted it to you, complete the work you say is completed, and take responsibility when something goes wrong. After nearly a month across two visits, thousands of dollars in repair and rental expenses, and repeated assurances, I am still left with a door that is not right. This experience has completely destroyed my confidence in Casey Chevrolet’s workmanship, dependability, and communication.

We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.

Read at DealerRater

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More

Full review text opened.

Google - Oct 3, 2026

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt live alone . But i did so when asked can i hear that call recording and told them more than once i demand it no one had answers . I then proceeded to find out they hit a kill switch on the car for two days straight i cooperated added a credible cosigner also and i were approved but instead of the kia 2022 it was a 2025 malibu which are not reliable cars i then asked for my money back and told them to meet me to get the car or have it turned on i got the run around for 2 extra days until i finally snapped off over the phone and saturday morning im just now getting the check and giving the car back and i went elsewhere . With a way lesser car payment newer model and more trust worthy people . These people are money hungry and janky and were gonna let their car get towed from where i had it at all because they were scared i was going to be able to drive it . Pathetic .

A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.

Read at DealerRater

Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.

Read at DealerRater

I bought a 2025 Honda CRV hybrid. Shout to Duyein and Asli for helping me through this process. They were patience and work hard to get me what I wanted.

Michael Payton, my sales person, was excellent! Competent, helpful, proactive, and came in on his day off to finish the deal!

Well, I wasn’t certain that I would be able to get this vehicle inspection. Usually, I make an appointment and I wasn’t certain that I could continue to Casey with my Kia! Yes 🙌🏾 and yes, two hours is a lot better than what I had been told by another place-after lunch- 1-2pm- from 8am. Thank you To the gentleman who was the Greeter and Jennyah Mejias!

Mr. Jean Rodelson made my first purchase experience “ABSOLUTELY AMAZING”!!! This was my first time purchasing a X3 sport, straight off the showroom floor. Jean assisted my husband and I to purchase 2 vehicles at the same time. He went above and beyond to ensure that we were comfortable, he was honest and straight forward. You should feel extremely proud to have Jean on your team. He’s definitely a keeper! Thanks for your dedication and your support Jean. V/r Melba

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The ... Read More

Full review text opened.

Google - Oct 10, 2026

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The door was not in that condition when I brought it in. After all that time and expense, I was now dealing with damage to my vehicle and the frustration of trying to get it corrected. The second visit involved a thermostat repair and fixing the unresolved door damage. I had scheduled the appointment weeks beforehand. On October 2, around 8:30 a.m., I called the service department and spoke with Daquan, who confirmed my appointment was that day at 10 a.m. We discussed the work and transportation arrangements. I called back with another question and a second employee also confirmed the same appointment. When I arrived, Corey told me the appointment was actually October 6. Later, Daquan said I had missed my appointment, despite having personally confirmed it with me. The completion updates were equally unreliable. I was told the vehicle would be ready Wednesday, then learned it still needed to go to the body shop and would take another two days. Later that same day, I was told it was ready after all. I had to arrange another rental from a separate company while dealing with these changing answers. Although the thermostat repair was covered by my warranty, Casey also requested more than $500 for the deductible and shop supplies. Mary confirmed that everything was completed and the vehicle was ready for pickup. But when I arrived, the driver’s door problems were still there. I got the service manager, general manager, and body shop manager outside to inspect it together. All three acknowledged the damage and the differences between that door and the other doors, including the seams, gaps, alignment, and how it opened. Only after I pointed this out in person did they take the vehicle back for several more hours of adjustments. The door still is not in the condition it was when I originally brought it in. Explanations about limitations and how much they can adjust do not resolve the problem. I have asked for compensation because of the repeated delays, rental expenses, poor communication, and damage. My expectation is straightforward: return my vehicle in the condition I entrusted it to you, complete the work you say is completed, and take responsibility when something goes wrong. After nearly a month across two visits, thousands of dollars in repair and rental expenses, and repeated assurances, I am still left with a door that is not right. This experience has completely destroyed my confidence in Casey Chevrolet’s workmanship, dependability, and communication.

We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.

Read at DealerRater

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More

Full review text opened.

Google - Oct 3, 2026

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt live alone . But i did so when asked can i hear that call recording and told them more than once i demand it no one had answers . I then proceeded to find out they hit a kill switch on the car for two days straight i cooperated added a credible cosigner also and i were approved but instead of the kia 2022 it was a 2025 malibu which are not reliable cars i then asked for my money back and told them to meet me to get the car or have it turned on i got the run around for 2 extra days until i finally snapped off over the phone and saturday morning im just now getting the check and giving the car back and i went elsewhere . With a way lesser car payment newer model and more trust worthy people . These people are money hungry and janky and were gonna let their car get towed from where i had it at all because they were scared i was going to be able to drive it . Pathetic .

A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.

Read at DealerRater

Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.

Read at DealerRater

I bought a 2025 Honda CRV hybrid. Shout to Duyein and Asli for helping me through this process. They were patience and work hard to get me what I wanted.

Michael Payton, my sales person, was excellent! Competent, helpful, proactive, and came in on his day off to finish the deal!

Well, I wasn’t certain that I would be able to get this vehicle inspection. Usually, I make an appointment and I wasn’t certain that I could continue to Casey with my Kia! Yes 🙌🏾 and yes, two hours is a lot better than what I had been told by another place-after lunch- 1-2pm- from 8am. Thank you To the gentleman who was the Greeter and Jennyah Mejias!

Mr. Jean Rodelson made my first purchase experience “ABSOLUTELY AMAZING”!!! This was my first time purchasing a X3 sport, straight off the showroom floor. Jean assisted my husband and I to purchase 2 vehicles at the same time. He went above and beyond to ensure that we were comfortable, he was honest and straight forward. You should feel extremely proud to have Jean on your team. He’s definitely a keeper! Thanks for your dedication and your support Jean. V/r Melba

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The ... Read More

Full review text opened.

Google - Oct 10, 2026

My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected. Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental. When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The door was not in that condition when I brought it in. After all that time and expense, I was now dealing with damage to my vehicle and the frustration of trying to get it corrected. The second visit involved a thermostat repair and fixing the unresolved door damage. I had scheduled the appointment weeks beforehand. On October 2, around 8:30 a.m., I called the service department and spoke with Daquan, who confirmed my appointment was that day at 10 a.m. We discussed the work and transportation arrangements. I called back with another question and a second employee also confirmed the same appointment. When I arrived, Corey told me the appointment was actually October 6. Later, Daquan said I had missed my appointment, despite having personally confirmed it with me. The completion updates were equally unreliable. I was told the vehicle would be ready Wednesday, then learned it still needed to go to the body shop and would take another two days. Later that same day, I was told it was ready after all. I had to arrange another rental from a separate company while dealing with these changing answers. Although the thermostat repair was covered by my warranty, Casey also requested more than $500 for the deductible and shop supplies. Mary confirmed that everything was completed and the vehicle was ready for pickup. But when I arrived, the driver’s door problems were still there. I got the service manager, general manager, and body shop manager outside to inspect it together. All three acknowledged the damage and the differences between that door and the other doors, including the seams, gaps, alignment, and how it opened. Only after I pointed this out in person did they take the vehicle back for several more hours of adjustments. The door still is not in the condition it was when I originally brought it in. Explanations about limitations and how much they can adjust do not resolve the problem. I have asked for compensation because of the repeated delays, rental expenses, poor communication, and damage. My expectation is straightforward: return my vehicle in the condition I entrusted it to you, complete the work you say is completed, and take responsibility when something goes wrong. After nearly a month across two visits, thousands of dollars in repair and rental expenses, and repeated assurances, I am still left with a door that is not right. This experience has completely destroyed my confidence in Casey Chevrolet’s workmanship, dependability, and communication.

We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.

Read at DealerRater

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More

Full review text opened.

Google - Oct 3, 2026

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt live alone . But i did so when asked can i hear that call recording and told them more than once i demand it no one had answers . I then proceeded to find out they hit a kill switch on the car for two days straight i cooperated added a credible cosigner also and i were approved but instead of the kia 2022 it was a 2025 malibu which are not reliable cars i then asked for my money back and told them to meet me to get the car or have it turned on i got the run around for 2 extra days until i finally snapped off over the phone and saturday morning im just now getting the check and giving the car back and i went elsewhere . With a way lesser car payment newer model and more trust worthy people . These people are money hungry and janky and were gonna let their car get towed from where i had it at all because they were scared i was going to be able to drive it . Pathetic .

A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.

Read at DealerRater