Customer Testimonials
Matthew is by far the best salesman I have ever worked with. He is both knowledgeable and passionate about BMW and his customers. We will buy all our future BMW’s from him.
Thank for helping me with my 2020 Malibu! You were very understanding and patient!! Thanks!
He makes buying a car so much easier, such a great person to work with. His kind spirit made all my stress go away & i would recommend him to everybody. If anybody is looking to buy a car please contact him because he’s very professional & fast !
We got the vehicle we wanted! We named our truck X. Thank you Alexxio G.(Client Advisor) for a job well done. Dr. Ula and Sam Lyons
Malcolm, Willie, and Malikai with Casey Chevrolet were incredibly awesome and helpful! TY!!
I had a wonderful experience with Mr. Charles. He made what I thought would be a stressful experience pleasant and enjoyable. I ended up leaving with a car greater than what I initially expected! He worked diligently and helped me to keep a positive attitude throughout my experience. I can in and met a salesperson and left with a friend. My family and I thank you Mr. Charles for helping us to attain a reliable, technologically up to date vehicle with a great warranty that we absolutely love.
Matt has been amazing! He’s extremely knowledgeable, courteous, and easy going. He has been wonderful to work with.
Had an efficient negotiation and then finally the leasing process was fairly quick as well. Thank you.
Ordered some miscellaneous items from Parts dept and Becka was awesome, very helpful and friendly. Thank You Becka.
Everything went smoothly. The service department was very communicative during the entire process. The prices were explained to me before I even gave them my keys. I appreciated that.
I had the pleasure of receiving great help from Kaitlin fields, she made the process of my first time buying a car AMAZING!!, her personality is so bright and keeps the good energy rolling. Very determined to help get you into the car you need i can see why she’s the salesperson of the month for sure !
I'm not a fan of car dealerships, they've always been stressful and not my favorite places to spend time. But that all changed when I met my salesperson, Asli. Over the past three years, l've purchased three vehicles from her, and I want to share my experience because it's been nothing short of amazing. Some people think salespeople are sharks, but Asli proves that wrong. She's originally from Turkey and has a unique way of making every interaction enjoyable. She's incredibly accommodating, super friendly, makes you laugh, and is always trustworthy and professional. I'...
Bobby did excelente service. Made sure we left with the car we needed. Very hospitable.
The second Car I bought from Casey Kia and I couldn’t be more pleased. Jonnie was the one who helped me with both cars and was, honest, and did his best to get me the best deal. So from now on I’m a certified Kia Owner.
Bobby make you feel important, he is responsible, respectful, he take care of us all the time. Very hospitality. He is the best of the bests.
Kellen was a great salesperson who went above and beyond to help us with our new purchase. Extremely professional throughout the process and the rest of the team was great.
Robert was great to work with and made the whole process as painless as possible.
Very professional, knowledgeable and attentive. I would definitely recommend Alexander @ BMW for your next purchase.
The staff are all very nice and made my car buying experience an easy and memorable experience. Kaitlin is a wonderful sales rep and I am thrilled to have worked with her. Will definitely recommend to others if they are interested in a Kia.
This dealership does everything to get you in the car that you want and that good reason for any financial status a customer may have.
Charles was professional and straight forward!! He was helpful and honest without all the fake stuff you deal with in most dealerships! I’d recommend him to anyone looking to have a straight forward no xx interaction. He listened and did his best to help me in my situation the best he could while also being honest about What I was looking at going forward. He was knowledgeable and respectful.
Very responsive. Answered all questions. Gave an excellent value for our trade. No pressure financing.
Best sale person I’ve ever had, very helpful and caring. Kept me updated through the whole process.
Alessio was very professional, patient and throughout. He made the process super easy and definitely recommend him!
Excellent service. I had lots of questions, and I was glad Alex was willing to take my random calls and text questions.
Fast good service!! 👍
Sharonda Plummer is the best sales person.My wife had purchased a car the day before & when I came up there I had met Sharonda .I told her I was considering purchasing another car.She told me if I see anything that catches my interest she would make sure I got it.I went back the next day and Sharonda got me exactly what I wanted a 2024 grand Cherokee limited .Let me tell You ,if your looking to purchase a vehicle and get what u want,even if u have doubts ,make sure u go with Sharonda Plummer she ...
We had such a great experience at Kia in Newport News! Johnny our sales rep was amazing! Anthony who also helped us made us feel great as well. The entire transaction was smooth and they explained everything well. The entire staff was kind and had great customer service. We highly recommend them, and we love our new Kia Carnival!
The BMW has and always will be my dream car .. Kellen at Casey was so helpful and Professional. Along with the other staff members!!! They are apart of my family now.. Thank you Casey dealers.. l love my X5..
Maria was very helpful and made sure to get me the best deal possible. Great attitude and made me feel comfortable with car buying.
Wonderful speedy service. I had an appointment in the afternoon and was unable to make it asked if you could come by early. They were able to squeeze me in told me it might take 3hrs, but they got me out in just over an hours
Very professional environment and everyone was very attentive. Definitely a relief and polar opposite from Checkered Flag in Virginia Beach. Sharonda helped as much as should could and offered plenty of options for future references; awesome experience.
Mr Willie Goodman is the best.This is my third time making a purchase though him.Great custom service!
Service was handled very professionally. All my issues were addressed and fixed no questions asked. Very satisfied and couldn’t be any happier with my experience. I look forward to doing business again in the future.
We love our new car. Alexxio is awesome. He did an outstanding job helping us and was not at all pushy. Very positive experience especially compared to the other BMW and Mercedes dealerships.
Good communication . Easy to get on phone . Replies to texts quickly . Planning on having my wife talk to him about a new bmw as well
Bobby Hargrove was amazing and knowledgeable. He made us feel welcomed as new truck owners. We will be coming back to him in the future. He deserves a raise and or bonus.
WOW! Bobby Hargrove hospitality was absolutely amazing,he was very sharp and articulate himself great, I highly recommend anyone who is looking for an vehicle to come into Casey Chevy and ask for Bobby ,if there was an scale it would be broken I’m HIGHLY SATISFIED , I will recommend everyone at the shipyard to ASK FOR Bobby !Thank you sir 🤝
I visit Casey BMW as I was in the market for a 2nd vehicle. The receptionist paired me with Sharonda Plummer and the level of professionalism, courtesy, and attention to detail she provided exceeded my expectations. I ended up purchasing a 2021 33Oi with 7,795 miles on it. I am in love with my new car and definitely would purchase from Sharonda and Casey again. Thank you for adhering to my needs and concerns Sharonda!
Mann, this is a great place. Ms. Shirley is awesome. Joe B is a awesome person. I just Love Casey Collison and will always bring my car here. Cuz they will take care of you.
Service was amazing there and all of the staff were very kind and friendly. Shoutout to Aidan and Charles for being the best salespeople I have ever talked too. Will recommend my friends and family to this dealership
ALL STAR TEAM !!!! I arrived close to closing running late for a scheduled appointment and was merely going in to reschedule. I was met by a young man named (Alexxio Gonzalez) who explained he would be happy to assist and no need to reschedule. Alexxio was very polished and knowledgable answering my questions and when he needed clarity for my request he quickly expedited to manager. Alexxio offered refreshments while he briefly stepped out. Upon return he was accompanied by manager (Lloyd Howell) who smiled and said the magic words I was waiting to hear………YES! We can definitely make ...
Honest service a great communication.
Excellent customer service, with a professional staff of salesmen.
Sharonda was absolutely amazing. I love the detail and professionalism she exhibited. I would purchase from her again.
Matt was extremely helpful and explained the car in detail. I highly recommend him if buying a BMW’
Great service. Very attentive and cordial. The BMW service by all parties made me feel as if my voice mattered. Kudos.
Katie and the entire Casey team were wonderful , Katie is our go to when it’s time to purchase a car . The Casey team moved swiftly and we found the buying process to be smooth and painless . We were very satisfied with the car we bought and the terms of the payments met our expectations!
Great service!!!!! Love it
So far the best dealer experience I have had, and I have had a few. Thank you, Matt for the time with the professionalism.
I worked directly with Kait and she was super friendly and knowledgeable. Also worked with Joe and he did a great job explaining the number crunch. Wonderful experience neither Casey Kia. I have been using Casey for all my vehicles for almost 30 years. Never any issues
Matt was fantastic. He walked me through all the features of the vehicle. He didn’t pressure to purchase, which is nice as some dealerships do this. He was very personable and helpful.
I worked with James Shea. He was professional and humble. The whole team was great overall. Bought a 2025 Kia K5 GT. Unmatched price and unmatched warranty from Casey Kia. Highly recommend.
Alexxio was very helpful and nice to work with - we enjoyed the process of picking out our car very much and would highly recommend him.
A very enjoyable experience. No pressure from Charles. Easy & efficient paperwork process. Loving my new Seltos!
Amazing service! I wasn’t sure we would be able to get the car we wanted but they were more than willing to work with us. Charles was amazing associate! I highly recommend!
Charles Archer took very good care of us and got us into a vehicle when we weren’t sure we would get approved. He was very thorough and knowledgeable about the car buying process. I would definitely recommend working with Charles Archer at Casey Kia! Thank you!!!
Charles respected our needs and time. He was helpful and nonjudgmental. We are grateful for his experience and professionalism, and that he cared about our entire family’s wishes.
We arrived to Casey Kia without any appointment and was immediately greeted by Charles, who was fantastic to work with. We were hoping to leave with a car and Charles ensured we got what we were looking for and made the entire experience easy and pleasant. Mr. Martinez in the business office was also fantastic. I know if we end up in the market for a vehicle while we’re in Virginia, we’ll be returning as well recommending to anyone we know that may be in the market for a car. Thank you Charles and the rest of the ...
We arrived to Casey Kia without any appointment and was immediately greeted by Charles, who was fantastic to work with. We were hoping to leave with a car and Charles ensured we got what we were looking for and made the entire experience easy and pleasant. Mr. Martinez in the business office was also fantastic. I know if we end up in the market for a vehicle while we’re in Virginia, we’ll be returning as well recommending to anyone we know that may be in the market for a car. Thank you Charles and the rest of the ...
Great experience and very professional staff which made our buying experience an enjoyable one by far.
Kellen was excellent and made sure I had exactly what I needed
Assisted me in a prompt manner
I was kind of disappointed because I went there on several occasions to get a battery to put in my fob. And it was almost an everyday incident to where my battery did not work for my car. So I had to keep going back but finally I think I got it straight.
Nice and direct
Fantastic communication and patiences with me in deciding what I wanted in a vehicle. Anthony is one of their best sellers in the lot. He listens and makes sure you are happy with what you are getting! Thank you so much!!!
Highly recommend Alex!! I had a great experience buying here.
I initially visited the Used Car Casey Dealership in Newport News, VA to have my vehicle serviced. However, after remembering Mr. Archer from a previous experience, I had to see him. Thank God I did. He sold me a certified Kia Sportage, and I am ecstatic about itare His integrity and professionalism is above reproach. I have never closed on a huge purchase within a decent time frame in my life. Don't walk but run to Mr. Archer for a car sale. He's the best of the best!
Staff were all friendly and helpful, from the shuttle driver to the folks at the shop. Annual inspection, oil change, tire rotation, some repairs, all handled promptly and professionally. Car was super clean and is running just fine.
Thanks again to Miles Casey! Every time we need a vehicle we call Miles. The customer service is great! I would never buy from anyone else.
Casey BMW did a great job making me feel welcome and answering all my questions. It was a good experience.
Purchased my second vehicle from Mr. Archer today in less than 5 months! Mr. Archer is the truth! Thank you for making all of this possible!
One of the best sales reps in BMW very pleasant patient and willing to help with every situation 10 ⭐️
Matt was a pleasure to work with and did everything to meet our needs. He took the time to learn about what features were important to us. He was both patient and thorough as we explored options, until we found the vehicle that was right for us. My wife can’t stop smiling.
They have been courteous and kind, quick to fix my problems and never felt like they were trying to upsell me on things I didn't need, merely offer services that might be useful in tandem. The biggest tell that they are a reputable company that you can trust, is I came in with a concern about my headlights not working. Turns out I didn't know my car well enough and they explained the issue was merely a toggle on my headlight stick. This cost them some time to figure out and explain to me, but they did not ...
Courtney Greer is amazing! She made the car-buying process smooth, stress-free, and enjoyable. Her knowledge, professionalism, and friendly approach stood out, and she took the time to ensure I found the perfect vehicle for my needs. Highly recommend working with Courtney!
Seamless experience, quick efficient staff, great car selection, honest pricing, great communication, really happy with the car I got.
I really enjoyed my experience with Charles. He is very transparent and I appreciated that! He understood what I wanted and was able to get me there! Thank you!
Aaron was very friendly and professional during my leasing experience. He answered all the questions I had regarding the vehicle and was very knowledgeable on the vehicles features and current incentives BMW was offering.
Great experience working with Casey Honda! I worked with Joseph, Asli, Cody, and Essa. They were all so helpful. I couldn’t have asked for a better experience.