Customer Testimonials
Attentive to the customer with a good selection of vehicles and good service and parts department
10/10 services
Mr Willie Godman was outstanding with helping me on my purchase i appreciate you so much an love my new vehicle
I had to go with over priced due to the fact there was a 22 dollar upcharge to use my credit card over a debit. Other than that the service was very friendly and accommodating!
Great service
BMW genius Emery Draughn provided the best customer service! He explained all the gadgets and menu items for my X5. Now, I finally understand the automated parking system despite having this feature on my previous BMW but never knowing how to use it. He patiently responded to all my questions and shared his number for future questions (which I already used). Thank you Emery...your detailed information was a definite value-add!
Genuinely great service and no hassle
Donald, Willie, and Mary made the buying process a wonderful experience!
I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More DealerRater - Nov 11, 2026
Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!
Very accommodating and welcoming! Jenuel was friendly, attentive, and went above and beyond to make sure everything was taken care of. I truly appreciate his kindness, would definitely recommend them!
Outstanding service!!!
Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do
Great customer service thanks Jean
Jermont is a great sales man, he will take care of you! Go see him at Casey Kia if you need a new car!
Communication is awful! I was told multiple times the car would be ready the next afternoon. They never reached out to tell me it wouldn’t, I reached out late afternoons to find out it wouldn’t be ready. I dropped off Monday night for a Tuesday appointment. They didn’t even run diagnostics until late Wednesday leading to the part not making it Thursday even though they told me it would. Then told me as long as the part made it Friday morning the car would be ready Friday. The part did come but then when I reached out ... Read More Google - Nov 10, 2026
An exceptional experience at the Jefferson location, undeniably due to the customer care team. JENUEL was our associate. He is a pleasant and patient professional. His demeanor is desirable for even the most skeptical of dealership browsers who believe car shopping is like “speed running in a minefield”. He is an attentive listener. You can “test drive your day dream” and he is not afraid of walking you away from a “nightmare”. If you find yourself at this location, find Jenuel!! Of the 15 dealership bought vehicles I’ve negotiated, he is the best associate I have worked with. Ever!!(I ... Read More Google - Nov 10, 2026
I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW.
When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed.
I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More Google - Nov 10, 2026
Jean Is the man. He got it done, 10 out of 10!
The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.
Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More Google - Nov 9, 2026
Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick
Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .
Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here
My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.
I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++
Great cusomer service.
The people at the parts counter were very pleasant. Amanda at the service counter was very nice and explained everything to me. She informed me about 2 recall items I wasn't aware of. She kept me updated about the status of the service it was there for. Both shuttle drivers were very nice and arrived when I was told they would.
Great experience! He was patient, answered all my questions, and got me into a car I love.
Mary Is excellent! Service could have been better. TPM fail was identified coming in, not fixed. Same with Password issue. I don’t mind paying for good service.
Willie Goodman was helpful and had good experience enjoyed him in purchasing my car.
Every time I come to get my car serviced it’s always a great process. The customer service is top tier. Today I received help from Thomas, he went above and beyond to help me understand what was wrong with my car. Kept in communication the entire step. I appreciate honest service providers and he definitely is one of them!
My Sales Person was Willie and he was BEYOND amazing, very knowledgeable in the cars, helped me stay in budget in purchasing a Ford Mustang on October 2026. 100/10 recommended
My experience with Casey BMW in Newport News was a 10 out of 10 !! My sales rep Jean was accommodating, patient , personable and helpful. Everyone there was friendly for the most part . Emery who is the tech guy is amazing and your go to when it comes to the technology with your vehicle . He is a guru !!!! Thomas the sales manager personality sealed the deal for me!! I felt like a can trust that was making the right decision. I would recommend buying from this location if you’re looking for a BMW . I will always buy BMW from here on out . ... Read More Google - Nov 4, 2026
My visit to Casey Chevrolet last week was great! Marcus’ Red Team service was outstanding! I did not have to wait. Ken, my driver took me home and came back later to pick me up to retrieve my vehicle was very gracious! I received a courtesy oil change and tire rotation and am very grateful for the same. Thank you. I will continue to patronize Chase and look forward to future service. Thank you Mr. Malone and Corey for your assistance.
Kait fields was our sales person.she is terrific she was only one there and she got busy but she treated everyone the same.she made our experience wonderful..James Barnes did our loan and he was great..thank you to everyone. We will be sure to recommend yall
Sarai Tua was very helpful and accommodating throughout the entire process. The vehicle was clean and ready to go before I arrived, and everything went smoothly from start to finish. Excellent customer service and a great overall experience!
Kellen was really great with helping us make this purchase. He is definitely asset to your company. I will recommend him to anyone I know making a purchase here. Thanks kellen for everything
Sarai Tua was very helpful and accommodating throughout the entire process. The vehicle was clean and ready to go before I arrived, and everything went smoothly from start to finish. Excellent customer service and a great overall experience!
I made an appointment early on a Monday. My vehicle was not diagnosed until late afternoon that Thursday. The vehicle sat unserviced for almost four days. One factor seems to have been a lack of technicians skilled with electrical issues. The issue was never definitively diagnosed.
The Casey Chevrolet service department is absolutely first class. They treated me with respect and communicated with me on every level. I highly recommend them.
Mary is great
I do not feel that the communication that I received throughout the process of my vehicle sitting for over 24 hours for service before getting an update or showing progress was consistent with the Chevy experience that I am used to. I had to make several calls in order to get updates and my vehicle seemed to take way to long to be completed.
Outstanding experience! Joe was extremely helpful, knowledgeable and kind throughout the whole process! He also provided helpful updates until I was able to finalize my car! Being my first time going through a dealership for a car sale, Casey BMW was extremely helpful and provided and outstanding experience! It felt like a big weight off my shoulders having going through Joe at Casey BMW!
Service handled without issue. Wait time was reasonable and had waiting area that made time go fast.
Great experience working with Casey BMW staff to order and purchase the new iX3 EV. My dealer rep, Rodelson Jean, executed the order in early May 2026, and I took delivery in late October. Very professional operation, including the finance manager who helped expedite all necessary documentation to get the vehicle in my hands. BTW, it's a great car 😀
⭐⭐⭐⭐⭐ An Exceptional Experience from Start to Finish — Kellen Poto and Casey BMW Are Simply Outstanding!
I recently purchased a brand-new 2027 BMW X5 from Casey BMW as a surprise for my wife, and I can say without hesitation that this was one of the finest car-buying experiences I’ve ever had! From the initial consultation to the final delivery, the entire process was seamless, professional, and genuinely enjoyable.
First, I cannot say enough wonderful things about my salesperson, Kellen Poto. Kellen has what I can only describe as “a good spirit.” He possesses that rare combination of warmth, sincerity, professionalism, and ... Read More DealerRater - Nov 1, 2026
Visited today for oil change and tire rotation! In and out in an hour. Impressive!
Juliana was awesome! It was a great experience compared to others we had, she showed us the cars we wanted to see and made it a relatively “fast” deal for us!
My 2020 Equinox needed a battery replacement, the Casey Team were so willing to assist. After testing the battery and determining needed to be replaced, they made the process smooth and easy, really thankful and appreciative over the staff that assisted me!!
I had the pleasure of working with James and Bryan and they were amazing! This dealership is fantastic and definitely went above and beyond all expectations! If you’re in the market please stop in and see them.
My experience was pretty good for the most part. I most of the deal over the phone so when I came in I would be in and out. It still took over three hours which I find unacceptable because most of that time was signing up for apps like mychevy and onstar which I care nothing about. Then I had to wait for the finance person when the financing was already done. Then the deal was wrong and a new contract had to be sent out to me. I made the mistake of signing it without fully reading. I was ... Read More Google - Oct 30, 2026
I got my oil changed. I pulled in and was helped right away. Service was great !
Super great
Some mistakes on the shop side, which is expected for a slightly older car, but Francine is a great service advisor!
I had my truck at Casey Chevrolet for VA state inspection. My service advisor, Danny Person, was both friendly and professional and he got my truck written up and into the shop quickly. When the inspection was completed, I received my vehicle back in clean condition and with all the associated paperwork. This experience with the service department was excellent and I will be returning for service when needed in the future.
Outstanding experience!
They provided a loaner vehicle and took care of our service in a decent time frame.
Charles is the best..he's very good at his job, thorough, professional, and kind. I was nervous and had a million questions, he answered them all with patience and made sure I was comfortable. Thanks Charles!! Two thumbs up sir!!👍🏽👍🏽
I had an absolutely amazing experience working with Kellen! From start to finish, he went above and beyond to make sure I found the perfect car. He was incredibly patient, professional, knowledgeable, and attentive throughout the entire process. I took my time making my decision, and he never once made me feel rushed or pressured.
Kellen truly listened to what I wanted, understood my expectations, and made sure every detail was just right. He made what could have been an overwhelming experience feel exciting, comfortable, and seamless. His dedication to customer satisfaction really stood out, and I couldn’t be ... Read More DealerRater - Oct 23, 2026
Casey BMW was a great experience everyone was very helpful and professional. I have purchased 2 cars from them and every time it went flawless!
I cannot say enough great things about Sarai at Casey BMW! From start to finish, she provided exceptional customer service and truly went above and beyond to make my car-buying experience effortless.
What impressed me most was how considerate and accommodating she was of my limited availability. She respected my time, communicated efficiently, and made sure everything was handled smoothly without the constant back-and-forth that usually comes with buying a car. She took what can often be a stressful, time-consuming process and made it feel easy, quick, and enjoyable.
I’ve purchased cars before, but this was the first time ... Read More DealerRater - Oct 21, 2026
This is specifically for the service department. I recently had my oil changed in the morning and was left on the side of the road in the afternoon with oil pouring from the bottom of my vehicle. When I called to let them know what was going on the very rude woman who answered the phone simply said you need to bring the car back in. I then explained I was on the side of the road not comfortable to keep driving the car and she told me someone would call me back. 20 minutes later I get a phone call 45 ... Read More Google - Oct 17, 2026
Kellen was great! Very interested in my needs as a buyer! Ask for him directly; he will take great care of you! Add to him Emery and Amanda as BMW Genius’s to set up the car and it’s a win!!!
Bryan and Willie are great and very accommodating. Made the experience smooth and easy, would recommend
⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish!
We couldn’t have asked for a better car-buying experience! Kellen went above and beyond to make the entire process smooth, stress-free, and enjoyable. He was professional, knowledgeable, attentive, and genuinely cared about making sure we were happy with our purchase. He took the time to answer all our questions, made us feel comfortable throughout the process, and never made us feel pressured.
It’s refreshing to work with someone who truly takes pride in what they do and goes the extra mile for their customers. His outstanding customer service made all the difference, ... Read More DealerRater - Oct 16, 2026
Charles was excellent. Maintained contact with me through each step of the purchase of my vehicle. He made sure everything was ready to go when I arrived. He made the the purchase of my 2027 Kia Telluride Hybrid easy and convenient. I know who im getting my next car from.
Friendly and professional service. Kellen was very helpful and set us up with a great car.
Took my truck in for an oil change and inspection. Also wanted them to balance my tires because my wheel was shaking a little bit after replacing the tires at Walmart. My truck had no issues with my old tires, and as soon as I put new tires on, I had a shaking wheel, so it’s pretty obvious that the tires were not balanced properly . But Instead of balancing them, they talked me into an alignment. I reluctantly agreed and said that I don’t think that’s what it is, but went ahead with their recommendation. When I ... Read More Google - Oct 15, 2026
I had been procrastinating buying a new car because I usually dread the car buying experience. Charles proved that it is actually possible to walk into a dealership, get the car you were looking for at the price you expected. No back and forth, no dealer installed options to mark the price up, just the car you wanted at the price you wanted. In and out of the dealership is about an hour. Can't get better than that!
Sarai Tua provided good customer service throughout the transaction of our purchase. Thank you for your assistance.
Im happy my wife finally found a care she liked, and a place with good customer service.
Your service department is rude more specifically your service advisor Francine. On more than one occasion there has been issues with them first locating my car and then taking over 24 hours to complete an oil change. The final straw was concerning night drop and the lack of communication and push back to get the oil changed. That woman is rude and nasty and does not need to work for a luxury automobile company.
Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.
My experience with Casey Chevrolet has been an exhausting series of delays, contradictory information, expensive rental bills, and damage to my vehicle that still has not been properly corrected.
Across two visits, my 2019 GMC Acadia Denali spent nearly a month in their care. During the first visit, which lasted approximately three weeks, Thomas Dubois repeatedly gave me different explanations for the delays. That visit cost my family approximately $1,300 paid to Casey and another $1,300 for an Enterprise rental.
When the vehicle was returned, I discovered that the driver’s door was misaligned and the chrome trim was loose and hanging. The ... Read More Google - Oct 10, 2026
We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.
DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More Google - Oct 3, 2026
A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.
Made me pay $193 for a diagnostic, and they still could not tell me what was wrong with my vehicle.... they made me buy a battery for my car and my car still does not turn on...
I had such a great experience with Casey BMW in Newport News! From the very beginning, they were responsive, friendly, and made everything ridiculously easy—which I appreciate because buying a car can sometimes feel like a whole part-time job. 😂
Getting in for a test drive was simple, there was no unnecessary back-and-forth, and Kellen was great to work with. He answered my questions, was patient with me, and I never felt pressured or rushed.
What I really appreciated was that the great service didn’t stop once the paperwork was signed. They actually took the time to sit with ... Read More DealerRater - Oct 3, 2026
Waiting for my car to be fixed for 3 weeks I have to pay uber, lift, paying for gasoline
Sarai was my salesperson, and she did an awesome job! She was extremely knowledgeable, helpful, and professional throughout the entire process. She went above and beyond to make sure I was taken care of and that all of my questions were answered. Her customer service was excellent, and she made the whole experience easy and enjoyable. I will definitely be back to purchase from Sarai again in the future and would highly recommend her to anyone looking for great service!
Purchasing my car from Casey Chevrolet was a total disappointment. This experience took away my joy and excitement of purchasing a car. Casey Chevrolet does not have a good reputation. I had heard from other people that their experience was not good but I chose to see for myself. Casey had the car that I wanted. The salesman Rico was awesome but from there on everything went downhill. I went to the business department was not greeted by the clerk. She was on her phone and did not acknowledge me. Finally, I said I am here to make a down ... Read More Google - Oct 1, 2026
Third purchase from Casey. Always informed and efficient. Sales people are helpful and make the process easy.
My 2nd new car i brought from him great guy enjoyed every moment there thank u
If I could leave this thousands of times I would.
Very very clean and courteous to my Needs and understanding what I wanted and needed
Charles was great! He immediately greeted us and walked us through the process of everything. When what we wanted wasn’t working out, he went above and beyond to find us something we loved and got the payment to where we needed it. We appreciate all that he did and he was so kind throughout the entire process. I recommend him for all your car needs!
I bought my truck in April and explicitly mentioned issues with transmission and engine and what would be covered or not when I bought it. I have a shudder in transmission so i dropped for service.Here I am with a 830$ bill to flush transmission. Casey chevrolet 150 pt inspection inspects transmission fluid yet failed to catch this defect when I purchased.
Terrible service with unclear pricing, poor communication, and constant changes in repair costs.